Privacy Policy

Welcome to sticknow.in (“Website”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through sticknow.in.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Website, create an account, place an order, or contact us, we may collect certain information, including:

• Full name
• Billing and shipping address
• Mobile/telephone number
• Email address
• Account login information
• Order and purchase details
• Payment-related information
• Product preferences and information you provide to us
• Information you provide when contacting customer support

We may also automatically collect certain technical information, such as:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Date and time of your visit
• Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Deliver products to your address
• Process payments
• Send order confirmations and shipping updates
• Communicate with you regarding your orders
• Provide customer support
• Manage your account
• Improve our products, services, and Website
• Prevent fraudulent or unauthorized transactions
• Maintain the security of our Website
• Comply with applicable legal and regulatory requirements
• Send promotional or marketing communications where permitted and where applicable

3. Payment Information

Payments may be processed through third-party payment service providers.

We generally do not store your complete debit card, credit card, UPI, or other payment credentials on our own servers. Payment information may be processed directly by the applicable payment gateway according to its own privacy policy and security practices.

4. Sharing of Information

We may share necessary information with trusted third-party service providers when required to operate our business, including:

• Payment gateway providers
• Shipping and courier partners
• Website hosting providers
• Website maintenance and technology providers
• Analytics and marketing service providers
• Customer support service providers

We only share information that is reasonably necessary for these services.

We may also disclose information when required by applicable law, court order, government authority, or to protect our legal rights, customers, Website, or business.

5. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Keep products in your shopping cart
• Remember your preferences
• Maintain login sessions
• Understand how visitors use our Website
• Improve Website performance
• Provide relevant marketing where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete your orders
• Provide our services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with applicable legal and accounting requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Third-Party Websites

Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications

To exercise an applicable right, please contact us using the details provided below.

11. Marketing Communications

If you receive promotional emails, SMS messages, WhatsApp messages, or other marketing communications from us, you may request to stop receiving such communications by contacting us or using the unsubscribe option where available.

Transactional communications relating to your orders may still be sent when necessary.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable laws.

Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Website: sticknow.in
Email: info@sticknow.in
Phone: +91 9137377622
Business Address: 13 /205, Chatrapati shivaji raje complex, Ekta nagar mhada, Kandivali West, Mumbai – 400067.

14. Return and Refund Policy

StickNow.in follows a no-return and no-refund policy, except where otherwise required by applicable law or where we expressly agree otherwise.

Please review our Terms of Use / Return and Refund Policy before placing an order for complete information regarding cancellations, returns, refunds, damaged products, and incorrect orders.

By placing an order through our Website, you acknowledge that you have reviewed and understood our applicable return and refund terms.